Saturday, November 22, 2008

eClinicalMessenger VoIP on its way

Much is written about having clinical resources at the Point of Care (POC).
This is deals with the other half of the doctor/patient equation. Now patients can have automated messages sent to them by their healthcare providers' practices regardless of their location, ie. their cellphone. SV

eClinicalMessenger is a messaging service that utilizes Voice-over-Internet Protocol (VoIP) to enable physician practices to send messages, in batches or singularly, to patients for aspects of care including appointment reminders, lab results, diagnostic imaging and statements.

eClinicalMessenger is embedded in eClinicalWorks EMR/PM as opposed to being a stand-alone product, so patients can respond to the message and have their response change the status in the EMR. For example, if a customer confirms the appointment through the message, the schedule in the EMR will reflect that the appointment has been confirmed.

eClinicalMessenger is also tied into the Patient Portal to provide more opportunities for streamlined communication.

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